Quality Management System

Quality management, safety, and environmental protection are essential elements of our business policy and strategic development priorities of JP “Elektroprivreda HZ HB” d.d. Mostar. The process-oriented quality management system in the Company is based on the application of legal regulations, internal acts, directives, guidelines, and recommendations, and is developed in partnership with the professional and general public.

Quality management at all organizational levels, business processes, and in interaction with the public is the obligation, duty, and mission of the Management and employees of the Company. This is all aimed at achieving business goals, creating a constructive work environment, and building long-term relationships with stakeholders based on trust. Our quality policy is based on the following principles:

1. CUSTOMER SATISFACTION – Our goal is to continuously meet and exceed the expectations of our customers through reliable and secure production, distribution, and supply of high-quality electricity. We regularly collect feedback from customers to tailor our services to their needs and improve their experience.
2. CONTINUOUS IMPROVEMENT – We are dedicated to the continuous improvement of all aspects of our business. Through the application of modern technologies, process optimization, and innovations, we strive to increase our efficiency and productivity.
3. RESPONSIBILITY TOWARDS THE COMMUNITY AND THE ENVIRONMENT – We recognize our responsibility towards the community and the environment and are committed to sustainable operations through responsible resource management. We encourage the use of renewable energy sources and implement environmentally friendly technologies, thus contributing to the energy transition and emission reduction.
4. EMPLOYEE EXPERTISE AND DEVELOPMENT – Our employees are the key to our success. We invest in continuous education and development of employees to ensure a high level of expertise and competence. We promote a culture of safety at work and strive to create a stimulating work environment that motivates our employees.
5. COMPLIANCE WITH LEGISLATION AND STANDARDS – We align our operations with applicable legislation, regulations, and international quality standards.
6. SAFETY AND RELIABILITY – We ensure a high level of safety and reliability of our energy systems and facilities, continuously maintaining and modernizing the infrastructure to ensure stable and high-quality electricity supply.
7. PARTNER RELATIONS WITH THE PUBLIC – We build and maintain long-term relationships with our suppliers, partners, and other stakeholders based on trust and the quality of our services. We communicate transparently and promptly with the public, media, and other interested parties. We strive to build mutual understanding through open and two-way communication.

JP “Elektroprivreda HZ HB” d.d. Mostar is committed to implementing this quality policy through active participation of all employees and continuous monitoring and improvement of our quality management systems. Our ultimate goal is to ensure sustainable development and long-term satisfaction of all our customers and stakeholders, while promoting the use of renewable energy sources and contributing to environmental protection.