QUALITY MANAGEMENT SYSTEM

Quality management, safety, and environmental protection are foundational elements of the business policy and strategic development priorities of JP “Elektroprivreda HZ HB” d.d. Mostar. The Company’s process-oriented quality management system is grounded in regulatory compliance, internal policies, and external directives, developed collaboratively with professional and public stakeholders.

Quality management across all organizational levels, business processes, and public engagements is a collective responsibility of the Management Board and all employees. Our aim is to achieve business objectives, foster a constructive work environment, and build long-term, trust-based relationships with stakeholders. This quality policy is guided by the following principles:

1. CUSTOMER SATISFACTION – Our priority is to continually meet and exceed customer expectations by ensuring reliable and secure production, distribution, and supply of high-quality electricity. We actively seek customer feedback to align our services with their needs and enhance their experience.
2. CONTINUOUS IMPROVEMENT – We are dedicated to the continuous improvement of all aspects of our business. Through the application of modern technologies, process optimization, and innovations, we strive to increase our efficiency and productivity.
3. RESPONSIBILITY TO THE COMMUNITY AND THE ENVIRONMENT – We recognize our responsibility towards the community and the environment and are committed to sustainable operations through responsible resource management. We encourage the use of renewable energy sources and implement environmentally friendly technologies, thus contributing to the energy transition and emission reduction.
4. EMPLOYEE EXPERTISE AND DEVELOPMENT – Our employees are the key to our success. We invest in continuous education and development of employees to ensure a high level of expertise and competence. We promote a culture of safety at work and strive to create a stimulating work environment that motivates our employees.
5. COMPLIANCE WITH LEGISLATION AND STANDARDS – We align our operations with applicable legislation, regulations, and international quality standards.
6. SAFETY AND RELIABILITY – We maintain high safety and reliability standards across our energy systems and facilities, continually modernizing infrastructure to ensure stable, high-quality electricity supply.
7. STAKEHOLDER PARTNERSHIPS – We build long-term relationships with suppliers, partners, and stakeholders, founded on trust and service quality. Our transparent, proactive communication with the public, media, and interested parties fosters mutual understanding and effective collaboration.

JP “Elektroprivreda HZ HB” d.d. Mostar is dedicated to realizing this quality policy through the active participation of all employees, continuous system monitoring, and improvement. Our overarching goal is sustainable development and lasting satisfaction for all customers and stakeholders, advancing renewable energy use and promoting environmental stewardship.